Complaints and dispute resolution
At EA ELEKTRONIKA d.o.o. we aim to resolve complaints quickly, fairly and transparently. If you experience a problem with an order, product or service, please contact us first so that we can review the matter and find an appropriate solution.
How to submit a complaint
A complaint can be submitted by e-mail to narocila@eaelektronika.si. To help us process your request as efficiently as possible, please include sufficient information to identify the order and understand the issue.
Photographs, videos or other supporting documentation may be useful where they help demonstrate the reported defect or problem.
Our approach to complaints
EA ELEKTRONIKA d.o.o. respects applicable consumer-protection legislation and maintains an internal procedure for handling customer complaints.
Complaint handling is treated confidentially. Whenever possible, we aim to resolve disagreements directly with the customer and reach an amicable solution without unnecessary procedures or costs.
Out-of-court settlement of consumer disputes
In accordance with the Slovenian Act on Out-of-Court Resolution of Consumer Disputes (ZIsRPS), EA ELEKTRONIKA d.o.o. does not recognise any provider of out-of-court consumer dispute resolution as competent for resolving consumer disputes that a consumer may initiate under this Act.
We nevertheless encourage customers to contact us directly first, as our aim is to resolve complaints and disputes amicably whenever possible.
EU Online Dispute Resolution platform
The European Union's Online Dispute Resolution (ODR) platform has been discontinued. Regulation (EU) No 524/2013, which established the platform, was repealed with effect from 20 July 2025.
For this reason, the previous ODR platform link is no longer provided on this website.
Seller details
EA ELEKTRONIKA proizvodnja, storitve, trgovina d.o.o.
Koroška cesta 52
2000 Maribor
Slovenia
Company registration number: 1550071000
VAT ID: SI52054942
Telephone: 040 708 388
E-mail:
narocila@eaelektronika.si