User Support
Your EA ELEKTRONIKA customer account gives you quick access to your personal details, addresses, password settings, wishlist, order history, return requests and tools for managing your personal data.
Below you can find an explanation of the main options available in your account and information about how to contact us if you need assistance.
1. My Account
After signing in, the My Account section gives you access to the information and settings connected with your customer account.
Edit your account information
Change the personal information associated with your customer account, such as your name, e-mail address and telephone number.
Change your password
Set a new password for accessing your EA ELEKTRONIKA customer account.
Manage your addresses
Add, edit or remove addresses that you use for billing and delivery.
Wishlist
View and manage products that you have saved to your wishlist for later.
2. My Orders
The order section contains your previous orders and provides access to detailed information about individual purchases.
Order history
View orders that were placed through your registered customer account.
Return requests
View return requests associated with your customer account and their available details.
Information shown in your order history
Depending on the order and its current processing stage, your order history can contain information such as:
Open an individual order to see its available details, including the ordered products, quantities, prices, billing and delivery information and payment information.
The order number is particularly useful when contacting EA ELEKTRONIKA about an existing order.
3. GDPR Tools – managing your personal data
Your account also provides GDPR tools for managing and requesting information relating to personal data connected with your customer account.
Correction of personal data
Access the appropriate account and address settings when you need to correct or update personal information.
Data portability
Where available, you can download information connected with your customer account, addresses, orders and previous GDPR requests.
Restriction of processing
You can submit a request relating to restriction of processing of your personal data.
Access to personal data
The GDPR tools allow you to submit a request for access to personal information associated with you.
Right to erasure
Where the function is available and legal conditions are met, you can submit a request concerning deletion of your personal data.
Certain information may need to be retained where retention is required by applicable law, accounting obligations, tax rules, legal claims or other legitimate legal requirements.
Forgotten your password?
If you cannot sign in because you have forgotten your password, use the password recovery option on the login page.
Follow the instructions sent to the e-mail address associated with your customer account.
Changing an existing order
If you need to correct an order after submitting it, contact us as quickly as possible and provide your order number.
If the order has already entered the packing or shipping process, changes may no longer be possible.
Problem with an order, delivery or product?
If your question concerns a return, complaint, damaged shipment or another issue with a delivered product, please provide as much information as possible when contacting us.
Useful information may include:
- your order number,
- the product name,
- a clear description of the issue,
- photographs where they help explain the problem.
Customer support
If you cannot find the information you need in your account or experience a problem when placing or reviewing an order, contact EA ELEKTRONIKA.
For questions about orders, products, delivery, returns and customer accounts.
Available every day from 9:00 to 19:00, except public holidays.
Need help placing an order?
If you need assistance selecting a product or completing an order, you can contact us by telephone or e-mail.
You can also find detailed instructions on our How to place an order page.
How to place an order