Terms & Conditions

Types of users

A purchase in the online store may be made by a registered user or as a guest. Registration is not a condition for making a purchase unless explicitly stated otherwise for a particular online-store function.

A registered user receives a user account linked to their email address. The user is responsible for safeguarding their login details and for the accuracy of the information provided during registration or purchase.

A change of email address may be requested at narocila@eaelektronika.si.

If you are a customer from another Member State of the European Union and need assistance placing an order, you can contact us at +386 40 708 388 or at narocila@eaelektronika.si.

Availability of information

Before the contract is concluded, EA ELEKTRONIKA provides the customer, in a clear and understandable manner, with the information required by applicable law where relevant to the particular contract, including in particular:

1. details of the provider, its registered office and contact information;
2. the main characteristics of the goods, service or digital content to an extent appropriate to the medium and the goods;
3. the final price including taxes and any additional charges, including delivery charges where applicable;
4. the conditions, method and deadline for payment, and the conditions and deadline for delivery or performance;
5. information on the statutory guarantee of conformity for goods and, where relevant, on commercial guarantees and after-sales services;
6. information on the right of withdrawal, deadlines, procedure, return costs and cases in which the right of withdrawal does not apply;
7. information on the consumer's liability for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods;
8. the complaint-handling procedure and customer support contact details;
9. for digital content or goods with digital elements, relevant information on functionality, compatibility, interoperability and updates where the seller is required to provide such information.

Information on price, delivery and payment shown to the customer during checkout forms part of the pre-contractual information.

Order and conclusion of the contract

Before placing an order, the customer selects the products, quantities, address, delivery method and payment method and has the opportunity to review and correct the information entered. The order is placed by using a button that clearly indicates that the order entails an obligation to pay.

After the order is placed, the customer receives confirmation of receipt of the order by email. An automatic confirmation of receipt means that the order has been successfully submitted to the information system but does not necessarily mean that the seller has already accepted the order for fulfilment.

The sales contract is concluded when EA ELEKTRONIKA sends the customer an electronic message on a durable medium clearly stating that the order has been confirmed or accepted for fulfilment. If the first email sent after the order is placed already contains such explicit confirmation, the contract is concluded upon that message being sent.

If an ordered product cannot be supplied, if an obvious technical error has occurred, or if another circumstance prevents the order from being accepted before confirmation, EA ELEKTRONIKA informs the customer and refunds any payments already received for the unfulfilled part of the order without undue delay.

Order and contract data are stored in the provider's information system in accordance with statutory obligations. A registered user can also view order data in the user account where this functionality is available. Confirmation of the contract and essential order details are sent to the customer by email.

Technical steps for concluding the contract, correcting errors and language

The online purchasing process generally includes selecting products and adding them to the shopping cart, reviewing the cart, entering or selecting customer and address details, choosing the delivery and payment method, reviewing the order summary, accepting the Terms and Conditions and placing the order by using a button that clearly indicates the obligation to pay.

Before placing the order, the customer can review the entered data and correct errors by returning to an individual step, changing the data, quantities or shopping-cart contents. If an error is noticed after the order has been placed, the customer should contact us without undue delay at narocila@eaelektronika.si or +386 40 708 388; whether a change is possible depends on the stage of order processing and the nature of the information.

The contract may be concluded in Slovenian and English. The Terms and Conditions are provided on the website in a form that allows the customer to store and reproduce them.

Payment methods

EA ELEKTRONIKA d.o.o. offers the following payment methods:

>> cash upon collection at our store
>> Visa, Mastercard or Maestro payment/credit cards upon collection at our store
>> cash on delivery if the goods are shipped via GLS courier service
>> bank transfer to our transaction account (based on an offer / pro forma invoice) **
>> Visa, Mastercard or American Express payment/credit cards; your credit card will be charged after the order is completed. This also applies if the goods are not in stock and can only be delivered within a few days. Our partner is Stripe Payments Europe Limited, The One Building, 1 Grand Canal Street Lower, Dublin 2, Co. Dublin, Ireland.
More information at www.stripe.com

**After payment based on an offer/pro forma invoice is received, the order proceeds to processing.

For online credit-card payments, if you cancel the order or change the payment method, please notify us at narocila@eaelektronika.si so that the refund can be processed.

Issuing invoices

The customer receives an invoice for the ordered products in paper or electronic form, in accordance with applicable law and the method of order fulfilment. For personal collection, the invoice may be handed over at the store; for delivery, it may be enclosed in the parcel or sent electronically.

The invoice itemises the price, taxes and other charges related to the purchase. Before placing the order, the customer is responsible for checking the accuracy of the information they wish to appear on the invoice.

Prices

All product prices are stated in EUR and include VAT where VAT is chargeable by law. For offers made as part of information-society services, it is clearly stated whether the price includes delivery costs.

The prices displayed when the order is placed apply, except in the event of an obvious pricing error, in which case the seller informs the customer before confirming the order.

When advertising price reductions, the previous price and the reduced price are displayed in accordance with applicable consumer protection legislation.

Product range and availability

Due to the nature of online commerce, the product range, stock, technical information and prices may change from time to time. For each order, the information displayed to the customer at the time the order is placed applies, subject to these Terms and Conditions regarding obvious errors and order confirmation.

The designation “In stock” or another availability designation reflects the status shown in the online store at the time of viewing. “Currently out of stock” means that the item is not available for immediate dispatch at that time; estimated availability depends on the supplier or replenishment.

For items with opened, damaged or non-original packaging, used or serviced items, or items with cosmetic defects, the actual condition and known particulars are stated in the product offer. Such goods may be priced according to their condition.

Promotional code or discount coupon

EA ELEKTRONIKA may issue a promotional code or discount coupon as part of an individual promotion. The code may be time-limited and may be tied to particular products, categories, a minimum order value, a specific customer or other conditions stated for the promotion.

The customer enters a valid code in the shopping cart in the “ENTER YOUR COUPON” field and confirms it before placing the order. If the code conditions are met, the discount is shown in the cart or in the order summary before the purchase is confirmed.

As a rule, one promotional code or coupon can be used per order unless the specific promotion explicitly provides otherwise or the online store allows benefits to be combined differently. Promotional codes cannot be exchanged for cash or paid out in money.

If the customer withdraws from the contract or is entitled to a refund for an order in which a promotional code was used, the customer is refunded the amount actually paid for the returned goods. The promotional code itself has no cash value. Any re-use or reissue of the code depends on the terms of the specific promotion and the technical possibilities of the online store.

Purchase notification procedure

1. Receipt of the order

After placing the order, the customer receives an email confirming receipt of the order. EA ELEKTRONIKA verifies the order, payment, availability of the products and other information required to fulfil the order. To verify details or ensure accurate delivery, the seller may contact the customer using the email address or telephone number provided.

If a product is unavailable or the delivery period is significantly extended, the customer is informed. Before the contract is concluded, the provider may reject the order; after conclusion of the contract, the rights and obligations of the parties are governed by the contract and applicable law.

2. The order has been dispatched / is ready for collection

When the order is ready for dispatch or personal collection, EA ELEKTRONIKA informs the customer. The notification may also contain delivery, parcel-tracking, collection, withdrawal and complaint/contact information.

If the customer wishes to cancel the order before dispatch, they should contact us as soon as possible at +386 40 708 388 or at narocila@eaelektronika.si. If the contract has already been concluded or the parcel has already been dispatched, the legal consequences are governed by the rules on withdrawal, delay, non-performance and other applicable provisions.

Purchases by companies, sole traders and other business customers

If the customer is a legal entity, sole trader or another person purchasing for purposes related to their commercial, professional or gainful activity, the customer is not considered a consumer under ZVPot-1 in relation to that purchase. The purpose of the specific purchase is decisive.

Business customers therefore do not have the statutory 14-day right to withdraw from the contract without giving a reason that is granted to consumers. Returns, exchanges, complaints and other rights of business customers are governed by the contract, these Terms and Conditions, the Obligations Code, guarantee rules where these also apply to non-consumers, and other mandatory legislation.

The following payment methods are available to business customers:

• cash upon collection at our store (cash-payment limit up to EUR 420 including VAT)
• Visa, Mastercard or Maestro payment/credit cards upon collection at our store
• cash on delivery if the goods are shipped via GLS courier service
• bank transfer to our transaction account (based on an offer / pro forma invoice) **
• Visa, Mastercard or American Express payment/credit cards; your credit card will be charged after the order is completed. This also applies if the goods are not in stock and can only be delivered within a few days. Our partner is Stripe Payments Europe Limited, The One Building, 1 Grand Canal Street Lower, Dublin 2, Co. Dublin, Ireland.
  More information at www.stripe.com
• deferred payment (available to public and local administration organisations and companies meeting the required creditworthiness criteria).

**After payment based on an offer/pro forma invoice is received, the order proceeds to processing.

Statutory exceptions to the right of withdrawal

The consumer does not have the right to withdraw from the contract in the cases provided by ZVPot-1. Cases particularly relevant to the online store include:

• goods or services whose price depends on fluctuations in markets over which the company has no control and which may occur during the withdrawal period;
• goods made to the consumer's precise instructions and tailored to their personal needs (for example, an individually manufactured or modified battery pack where it has actually been made to the customer's specification);
• goods that are liable to deteriorate rapidly or have a short expiry date;
• sealed goods that are not suitable for return for reasons of health protection or hygiene if the consumer has opened the seal after delivery;
• goods that, by their nature, become inseparably mixed with other items after delivery;
• sealed audio or video recordings and computer software where the consumer has opened the security seal after delivery;
• digital content not supplied on a tangible medium where supply has begun and all statutory conditions regarding the consumer's prior express consent, acknowledgement of loss of the right of withdrawal and confirmation of the concluded contract have been met;
• a service fully performed before expiry of the withdrawal period where the statutory conditions regarding the consumer's express prior consent and acknowledgement that the right of withdrawal is lost upon full performance have been met.

The exceptions are interpreted according to the actual characteristics of the individual product or service. The mere fact that a product is an electronic device, battery, radon monitor, electrode or colloid generator does not by itself constitute an automatic statutory exception unless the conditions of a specific exception provided by law are met.

Guarantee

A guarantee is an additional obligation of the guarantor and does not exclude the consumer's statutory rights arising from lack of conformity of goods.

For goods supplied with a voluntary or commercial guarantee, the terms stated in the guarantee certificate and advertising statement apply. For categories of goods for which ZVPot-1 and the applicable regulation prescribe a mandatory guarantee of proper functioning, the manufacturer must issue a guarantee for at least the statutory period; under the regulation currently in force, this is at least one year. The guarantee period starts on the date the goods are handed over.

Under a mandatory guarantee, the entitled person may first request that defects be remedied. If the defects are not remedied within a total of 30 days from the date on which the manufacturer or authorised service centre receives the request for remedy, the manufacturer must replace the goods free of charge with identical, new and defect-free goods. Under statutory conditions, this period may be extended by the shortest period necessary, but by no more than 15 days; the entitled person must be informed of the number of extension days and the reasons for the extension before the original deadline expires.

If the manufacturer does not repair or replace the goods within the specified period, the entitled person may demand a full refund from the manufacturer or a proportionate reduction in price. If a lack of conformity in goods subject to a mandatory guarantee appears within less than 30 days from delivery, the entitled person may, under the conditions of ZVPot-1, request a refund from the manufacturer. A new guarantee certificate is issued for replacement goods or a replaced essential part where required by law.

The manufacturer bears the costs of materials, spare parts, labour, transfer and transport arising from repair or replacement under the mandatory guarantee. Rights under the ZVPot-1 provisions on the mandatory guarantee also belong to persons who are not considered consumers under ZVPot-1.

The guarantee does not cover damage or defects demonstrably caused by improper use, intervention by an unauthorised person, incorrect installation, use contrary to instructions, external influences or other causes that, under the applicable guarantee terms, are not the guarantor's responsibility. Such limitations do not affect the seller's statutory liability for lack of conformity where the conditions for such liability are met.

Consumable parts and normal wear and tear are assessed according to the nature of the goods, expected service life, guarantee conditions and statutory conformity rules. The mere fact that an item is a consumable part does not exclude statutory rights if the goods were non-conforming at the time of delivery.

The guarantee claim form is available here.

Company liability for conformity of goods – consumer rights (B2C)

For sales contracts with consumers, the mandatory statutory guarantee of conformity under ZVPot-1 applies. As seller, EA ELEKTRONIKA is liable for a lack of conformity that existed at the time the goods were delivered and becomes apparent within two years of delivery. For used goods, the seller and consumer may expressly agree on a shorter liability period, but it may not be shorter than one year.

If the lack of conformity becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery unless the seller proves otherwise or unless such a presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

When are goods in conformity with the sales contract?

The goods must satisfy both the agreed or subjective requirements and the objective requirements that a consumer may reasonably expect having regard to the type and nature of the goods.

Subjective conformity requirements are met in particular where the goods:

• correspond to the description, type, quantity and quality and have the functionality, compatibility, interoperability and other properties agreed;
• are fit for a particular purpose for which the consumer requires them, if the consumer informed the seller of that purpose no later than at the time of conclusion of the contract and the seller agreed to it;
• are supplied with the agreed accessories and instructions, including installation instructions where these form part of the contract;
• are updated to the extent specified in the sales contract where they are goods with digital elements.

Objective conformity requirements are met in particular where the goods:

• are fit for the purposes for which goods of the same type are normally used;
• correspond in quality and description to a sample or model made available by the seller before conclusion of the contract;
• are supplied with the accessories, packaging and instructions that the consumer may reasonably expect;
• have the quantity, quality, durability, functionality, compatibility, safety and other properties that are normal for goods of the same type and that the consumer may reasonably expect, taking into account the nature of the goods and relevant public statements made by the seller, manufacturer or other persons in the contractual chain.

A deviation from the objective requirements is possible only if, at the time the contract is concluded, the consumer is specifically informed of the particular characteristic that deviates from the objective requirements and expressly and separately accepts that deviation, where the conditions of ZVPot-1 are met.

Exercising remedies for lack of conformity

The consumer may exercise rights arising from lack of conformity if the seller is notified within two months from the day the consumer discovered it, the lack of conformity is described precisely and the seller is given the opportunity to inspect the goods.

The consumer may first request free restoration of conformity and generally chooses between repair and replacement with new defect-free goods, unless the chosen remedy is impossible or, compared with the other remedy, would impose disproportionate costs taking into account the statutory criteria. Conformity must be restored without significant inconvenience to the consumer and within a reasonable period not exceeding 30 days; under statutory conditions the period may be extended by no more than 15 days, of which the consumer must be informed in due time.

Under the conditions of ZVPot-1, the consumer may demand a proportionate reduction of the price or withdraw from the sales contract, in particular where the seller has not restored conformity, the lack of conformity persists despite an attempted remedy, the lack of conformity is sufficiently serious, or it is clear that conformity will not be restored in time. If the lack of conformity appears within less than 30 days from delivery of the goods, the consumer may, subject to the law, withdraw from the sales contract and request a refund. Withdrawal is not possible where the lack of conformity is only minor; the burden of proof that it is minor lies with the seller.

If the existence of the lack of conformity is disputed, EA ELEKTRONIKA informs the consumer in writing within eight days of receiving the conformity claim. Costs necessary to restore conformity, in particular postage, transport, labour and materials, are borne by the seller where the conformity claim is justified.

Where the consumer validly withdraws from the sales contract because of a lack of conformity, the goods are returned to the seller at the seller's expense. The seller refunds the amount paid without delay and no later than eight days after receiving the goods or proof that the consumer has sent them back. In the event of a proportionate price reduction, the seller refunds the corresponding part of the purchase price within eight days of receiving the request for a proportionate reduction.

To report a lack of conformity, contact us at narocila@eaelektronika.si or at +386 40 708 388.

Material defects

Important: for consumer sales contracts concluded from the date ZVPot-1 became applicable, the lack of conformity regime described in the previous section applies. The concept of a material defect continues to apply primarily to business customers under the Obligations Code (OZ) and to legal relationships to which the previous regime continues to apply under transitional rules.

When is there a material defect in a business purchase?

For business customers, a material defect is assessed under the OZ. A defect may exist in particular if:

• the goods do not have the properties necessary for their normal use or circulation;
• the goods do not have the properties necessary for the specific purpose for which the buyer purchases them, if that purpose was known or should have been known to the seller;
• the goods do not have the agreed or prescribed properties and qualities;
• the goods delivered do not correspond to a sample or model, where the sample or model was not shown merely for information.

Claiming a material defect by business customers

Under the OZ, the seller is liable for material defects that the goods had when risk passed to the buyer and for defects that become apparent later if they result from a cause that already existed earlier.

In commercial contracts, the business customer must inspect or arrange inspection of the goods as soon as reasonably possible in the ordinary course of events and notify the seller of obvious defects without delay. The seller must likewise be notified without delay after discovery of any hidden defect that could not have been detected by ordinary inspection upon receipt. For other contracts that are not subject to the rules on commercial contracts, the deadlines laid down by the OZ apply.

Under the general rule of the OZ, the seller is not liable for hidden defects that become apparent more than six months after delivery, unless a longer period has been agreed. The buyer does not lose rights due to delay in inspection, notification or expiry of this period if the defect was known to the seller or could not have remained unknown to the seller.

The buyer must describe the defect in more detail in the notice and invite the seller to inspect the goods. A buyer who has properly and timely notified the seller may, under the conditions of the OZ, demand repair, delivery of replacement goods without defects, a price reduction or withdrawal from the contract, and may also claim damages. As a rule, an appropriate additional period for performance must be granted before withdrawing from the contract, unless the OZ permits withdrawal without such an additional period.

Under the general rule of the OZ, the rights of a buyer who timely notified the seller of a defect expire one year from the day the notification was sent to the seller, except in cases provided by law. Specific arrangements in an offer or contract may regulate liability for material defects differently within the limits permitted by the OZ.

This regime is separate from the statutory rules on the mandatory guarantee. If a mandatory guarantee under ZVPot-1 applies to particular goods, the rights under those provisions also belong, to the extent provided by law, to persons who are not considered consumers under ZVPot-1.

Irregularities in services performed, repairs, maintenance and modifications – consumers

This section applies where EA ELEKTRONIKA performs a service for a consumer, such as a paid repair, maintenance, diagnostics, modification or customisation of a product. It does not affect the consumer's rights arising from lack of conformity of goods or a guarantee where those rules apply to the particular case.

If a service performed by EA ELEKTRONIKA for a consumer is defective, the consumer may, under the conditions of ZVPot-1, demand free rectification of the irregularity, repeat performance of the service, a proportionate refund of part of the price, or withdrawal from the contract and reimbursement of the amount paid. The deadlines applicable to the seller's liability for lack of conformity of goods apply mutatis mutandis to the service provider unless a special law prescribes a longer period.

If the existence of an irregularity in the service performed is undisputed, EA ELEKTRONIKA satisfies the consumer's justified request as soon as possible and no later than eight days. If the irregularity is disputed, EA ELEKTRONIKA provides the consumer, upon request, with a written response no later than eight days after receiving the request.

If EA ELEKTRONIKA damages or breaks goods handed over by the consumer for repair, maintenance or modification, it must, under the conditions of ZVPot-1, repair the damage or defect at its own expense within three days, provided that doing so does not reduce the value or usefulness of the goods. If the goods are destroyed or lost, or such rectification cannot be ensured, EA ELEKTRONIKA provides the consumer within eight days with new identical goods or pays compensation equal to the retail price of new goods.

Collection of products after completion of a complaint, guarantee or other procedure

The customer must collect an item that was handed over for guarantee service, complaint handling or another procedure after the procedure has been completed. EA ELEKTRONIKA informs the customer when the item is ready for collection or return.

If the customer does not collect the item within a reasonable period after being notified, the item is stored at EA ELEKTRONIKA d.o.o., Koroška cesta 52, 2000 Maribor. Any further storage costs may only be charged to the extent and under the conditions permitted by applicable law or agreed with the customer.

Items with opened packaging or used items

Returned or opened items that are technically faultless may be offered for sale again as open-box, used, serviced or otherwise appropriately labelled goods. Their actual condition and any defects are clearly disclosed to the customer before purchase and the price is adjusted accordingly.

• Open-box item: the packaging has been opened, but the item is fully functional and complete.
• Damaged packaging: the packaging is damaged, incomplete or non-original, but the item is fully functional.
• Cosmetically damaged item: the item has minor cosmetic marks or damage disclosed to the customer.
• Used item: the item has been used; the degree of use and its condition are disclosed to the customer.
• Serviced item: the item has been serviced and is sold with relevant information about its condition.

For used goods, the consumer's statutory rights apply to the extent provided by ZVPot-1. Any shorter period of liability for lack of conformity must be expressly agreed and may not be shorter than one year.

Delivery

Our contractual delivery partner for shipments within Slovenia is GLS, but EA ELEKTRONIKA d.o.o. reserves the right to choose another delivery service if this enables the order to be fulfilled more efficiently.

Delivery method and cost, and order processing

• The standard parcel shipping price within Slovenia is: EUR 5.50 including VAT per parcel.

  Take advantage of free shipping within Slovenia for ordered goods with a final value exceeding EUR 49.99 including VAT.

• GLS delivers parcels for us.
• For partial deliveries, we will split the order into several shipments. Items in stock will be sent immediately and the remaining items when available. If you choose partial delivery, delivery costs will be charged separately for each shipment. Please enter “I want partial delivery.” in the Comment field in the checkout form.
• The parcel may be collected personally or on your behalf by an authorised person, legal representative or guardian.
• If you are not at the stated address at the time of delivery, GLS will send or leave a notice with instructions on where the parcel can be collected or whom to contact to arrange redelivery.
• EA ELEKTRONIKA d.o.o. reserves the right to split an order into several shipments due to differing delivery times of the ordered products. In such cases, the ordered products are delivered individually in several shipments.

Delivery cost

The standard parcel shipping price within Slovenia is: EUR 5.50 including VAT per parcel.

Take advantage of free shipping within Slovenia for ordered goods with a final value exceeding EUR 49.99 including VAT.

Delivery anywhere within Slovenia

Our delivery partner delivers parcels to the address entered when the order is placed. You can add one delivery address to your profile.

Because the delivery service delivers during GLS working hours (and according to the courier route for a particular area), you may also choose delivery to another name or address, for example your workplace. If delivery to a business address is selected, the courier will hand the parcel to the person authorised to receive shipments at that company.

If you are not at the intended delivery location (company, office, hospital, student residence, etc.), the courier will leave a notice with instructions on what to do next. Usually it is sufficient to visit the nearest GLS collection point, or you may contact GLS to arrange free redelivery.

Take advantage of free delivery for Maribor and the surrounding area (included postal codes: 2104, 2311, 2229, 2204, 2351 and 2354) for ordered goods with a final value exceeding EUR 20.00 including VAT.

International parcel distribution price list

Bulgaria, Poland, Denmark, Romania, France, Italy, Lithuania, Austria, Hungary, Belgium, the Netherlands, Slovakia, Czech Republic, Germany, Luxembourg, Portugal, Spain, Cyprus, Malta, Latvia, Finland, Estonia, Greece, Ireland, Sweden = EUR 38 including VAT.
Croatia = EUR 14.90 including VAT.

Take advantage of free shipping within Croatia for ordered goods with a final value exceeding EUR 99.99 including VAT.

All prices are in EUR and include VAT.

Waste electrical and electronic equipment (WEEE) return

When purchasing or receiving new electrical and electronic equipment (EEE), an end user may return household waste electrical and electronic equipment free of charge if, in terms of intended use and classification within an EEE category, the WEEE is equivalent to the supplied equipment and the number of returned items is equal to the number of new EEE items supplied.

EA ELEKTRONIKA provides the option to return such WEEE at the sales or collection point at Koroška cesta 52, 2000 Maribor. For online orders or where the customer wishes to coordinate the collection of WEEE at the time of delivery, the customer should contact us in advance at narocila@eaelektronika.si or +386 40 708 388 so that collection can be arranged in accordance with applicable regulations.

WEEE must be returned in a condition that allows safe handling. Household WEEE that is damaged to such an extent that hazardous substances pose a risk to the environment or human health, is missing important components, or is contaminated with other waste, must be delivered to the public waste-management service at a collection centre as provided by the applicable WEEE regulation.

Delivery times

Customers are informed by email of any extended delivery times or unavailable products. If an extended delivery time is not acceptable to the customer, an appropriate solution is agreed, such as removing the item from the order, replacing the item or another lawful solution depending on the status of the order and the concluded contract.

Unless a different performance period has been agreed with the consumer, EA ELEKTRONIKA fulfils its contractual obligation without delay and no later than 30 days after conclusion of the contract, unless ZVPot-1 provides otherwise for the relevant type of contract. In the event of delay, the consumer has the right to set an appropriate additional period and, under statutory conditions, to withdraw from the contract; where the conditions of ZVPot-1 for withdrawal without an additional period are met, no additional period needs to be granted.

Because product availability may differ, an order may be split into several shipments. For partial deliveries, the costs and rules stated in the “Delivery” section apply.

For products marked “Currently out of stock”, the delivery time depends on the supplier. Contact us for availability information.

Delivery is carried out by GLS or another selected delivery partner. Estimated delivery times after dispatch are indicative and also depend on the delivery service. If the delivery time is an essential element of the contract or a delay occurs, the consumer has the rights granted under ZVPot-1 and the OZ.

For additional information: +386 40 708 388 or narocila@eaelektronika.si.

Handling damaged shipments

If, upon receipt, the customer notices damage to the parcel, missing contents, signs that the package has been opened, or physical damage to an item, we recommend documenting the damage as soon as possible with photographs of the packaging, GLS label, contents and damaged item and notifying us at narocila@eaelektronika.si or +386 40 708 388. This helps ensure easier and faster handling of the claim.

We recommend reporting the damage no later than 7 calendar days after receipt of the shipment because this facilitates evidence of transport damage and claims against the carrier. This recommended period does not limit the consumer's statutory rights arising from lack of conformity of goods or other mandatory rights.

Security

EA ELEKTRONIKA uses appropriate technical and organisational measures to protect the online store, data transmission and personal data. The website uses an encrypted HTTPS/SSL connection. No technical system can guarantee absolute security, so the measures are regularly adapted to risks and technological developments.

Ratings, reviews and recommendations

Product ratings and reviews are intended for the exchange of experiences and information among visitors to the online store. On the EA ELEKTRONIKA website, any visitor may submit a rating or review; registration of a user account and prior purchase of the product from EA ELEKTRONIKA are not required.

Because submission of a review is not tied to a logged-in user account or mandatory verification of an order, EA ELEKTRONIKA does not guarantee that every published review was submitted by a person who actually purchased or used the product. A review is therefore not presented as a “verified purchase” unless it is expressly marked as such and EA ELEKTRONIKA has actually carried out a reasonable purchase-verification process.

EA ELEKTRONIKA may moderate a review before or after publication. We do not publish, or may remove, content that is unlawful, offensive, threatening, discriminatory, clearly false, contains personal data of third parties, unsolicited advertising, promotional links, automated or bulk content, or is not substantively related to the product. A review is not removed merely because it is negative if it otherwise complies with the publication rules.

Submitting fake ratings or recommendations, commissioning fake reviews, and any misleading presentation of reviews for the purpose of promoting products are prohibited. EA ELEKTRONIKA reserves the right to take reasonable measures to prevent abuse.

By submitting a review, the author confirms that they have the right to publish the submitted content and grants EA ELEKTRONIKA a non-exclusive, royalty-free licence to use, display and reproduce the review for the purposes of operating the online store, presenting the product and related EA ELEKTRONIKA communications. The author remains responsible for the content of their contribution.

Protection of personal data

EA ELEKTRONIKA processes personal data in accordance with the General Data Protection Regulation (GDPR), ZVOP-2 and other applicable regulations. Data necessary to fulfil an order are processed in particular for conclusion and performance of the contract, compliance with statutory obligations, and the establishment, exercise or defence of legal claims.

Detailed information about the controller, purposes and legal bases of processing, recipients of data, retention periods and individual rights is published in the Privacy and Cookies Policy.

Communication and direct marketing

Transactional messages relating to orders, delivery, invoices, complaints, product safety or another contractual relationship are sent on the basis of contract performance, statutory obligations or another appropriate legal basis.

Email, SMS, MMS and other electronic communication channels for direct marketing are used in accordance with ZEKom-2, GDPR and ZVOP-2. Where prior consent is required, marketing communications are sent only on the basis of such consent. Where the law permits direct marketing of similar products to existing customers, the customer is provided with a clear, free and simple opt-out option both at the time the address is obtained and in every communication.

Limitation of liability

EA ELEKTRONIKA strives to provide accurate and up-to-date information on products, prices and availability. If changes or obvious technical errors occur after publication, the customer will be informed before order confirmation, or the matter will be resolved after conclusion of the contract in accordance with the contract and applicable law.

No provision of these Terms and Conditions excludes or limits liability that cannot be excluded or limited under mandatory law.

Special notice regarding colloid generators and colloidal dispersions: products such as “COLLOIDAL SILVER GENERATOR IONIC PULSER PRO by MEDIONIC GmbH”, “COLLOIDAL SILVER GENERATOR COLLOIDMASTER CM2000 by NANODIS GmbH” and colloidal dispersions are offered for technical purposes as stated for the individual product. EA ELEKTRONIKA makes no health or therapeutic claims regarding colloidal solutions. All external links are provided for information only and their content does not necessarily represent statements made by EA ELEKTRONIKA.

Complaints, applicable law and dispute resolution

EA ELEKTRONIKA complies with applicable consumer protection legislation and strives to maintain an efficient and transparent complaint-handling system.

A customer may submit a complaint to narocila@eaelektronika.si or by calling +386 40 708 388. Complaints are handled confidentially and we seek to resolve disputes amicably.

Out-of-court consumer dispute resolution (ADR)

EA ELEKTRONIKA d.o.o. does not recognise any provider of out-of-court consumer dispute resolution (ADR) as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS).

If a consumer has submitted a complaint to EA ELEKTRONIKA and it has been rejected, the consumer will, where required by ZIsRPS, receive the appropriate information on a durable medium together with the reasons for rejection.

The former European Online Dispute Resolution platform (ODR) has been discontinued, so these Terms and Conditions no longer contain a link to that former platform.

Applicable law

The law of the Republic of Slovenia applies to contracts and these Terms and Conditions unless mandatory provisions provide otherwise. For a consumer from another Member State of the European Union, the choice of Slovenian law does not deprive the consumer of protection granted by mandatory provisions of the law of the country of the consumer's habitual residence where such rules apply.

Disputes are subject to the court having subject-matter and territorial jurisdiction under applicable law. These Terms and Conditions do not restrict a consumer's right to jurisdiction granted under mandatory EU or national rules.

Use of artificial intelligence (AI)

When preparing certain visual and presentation content, EA ELEKTRONIKA may use artificial intelligence (AI) tools, primarily for illustrations, promotional banners, graphic elements and other presentation materials.

Such images are intended for presentation purposes and do not necessarily represent the actual appearance of the product. For purchase decisions, the product description, technical specifications and photographs of the actual product, where available, take precedence.

More information is available on the AI Transparency page.

Legal notice

Texts, graphics, photographs, logos, files and other copyrighted content on www.eaelektronika.com are protected by copyright and other rights where the legal conditions for such protection are met. Their use is permitted only to the extent allowed by law, licence or the prior permission of the rights holder.

Trademarks, logos and other signs of third parties are the property of their respective owners.

Company information

EA ELEKTRONIKA proizvodnja, storitve, trgovina d.o.o.
Koroška cesta 52, 2000 Maribor, Slovenia
Website: www.eaelektronika.com
Email: narocila@eaelektronika.si
Telephone: +386 40 708 388

Company registration number: 1550071000
VAT ID: SI52054942 (the company is registered for VAT)
Share capital: EUR 8,763.00
Registration authority: District Court of Maribor
Company register entry number: 1/10906/00

Store opening hours: MON–FRI 08:30–12:30
Office hours: every day 09:00–19:00
Store/office telephone: +386 40 708 388

Bank account:
BKS BANK AG
IBAN: SI56 3500 1000 0939 066
BIC/SWIFT: BFKKSI22XXX

We wish you many pleasant and successful purchases!